FAQ
Everything you Wanted to ask
Answers grouped by topic — from getting started and eligibility through testing, treatment, payment, shipping and privacy.
FAQ
Getting Started
Start your assessment online or book a free 10-minute consultation. You will share your symptoms, goals and health history before speaking with a licensed medical professional.
It is a short, informational call to understand your goals and explain how care works. It is not a medical diagnosis and no treatment is prescribed during it.
No referral is required to start an assessment.
FAQ
Eligibility And suitability
A licensed medical professional decides, after reviewing your intake, history and any required lab results.
No. Some patients are not suitable candidates, and your provider will explain why if that applies to you.
Availability depends on provider licensure. Confirm current coverage with our patient support team before starting.
FAQ
Lab Testing
For most hormone and metabolic care, yes. Testing gives your provider the information needed to make a safe decision.
Where testing is required it is arranged through a national laboratory. Your care team will explain the process.
Sometimes. Share them with your provider, who will decide whether they are recent and complete enough.
No. Any panels shown here are illustrative. Your provider determines the testing you actually need.
FAQ
Treatment And follow-up
Options vary by category and by patient, and may include hormone therapy, weight management medication, peptides and prescription topicals — always subject to evaluation.
Timelines vary between individuals and by treatment. Your provider will discuss realistic expectations. Outcomes cannot be guaranteed.
Follow-up visits and repeat testing allow your provider to review and adjust your plan when clinically appropriate.
Yes. Discuss it with your provider so stopping is handled safely.
FAQ
Pricing And payment
No. NRG Clinic does not charge a membership fee and there is no long-term contract.
Pricing depends on the services and any medication prescribed. Current pricing is confirmed by our patient support team before you commit.
No. Payment for a consultation or service never guarantees that medication will be prescribed or dispensed.
Confirm current insurance and payment options with our patient support team.
FAQ
HSA, FSA And receipts
HSA and FSA cards may be accepted for eligible services where your plan administrator permits it. Eligibility rules are set by your plan.
Ask patient support and they will explain what documentation can be provided.
FAQ
Shipping And delivery
When treatment is prescribed, medication is shipped from the dispensing pharmacy to your address in plain, unbranded packaging.
Delivery timing depends on the pharmacy and your location. Your care team will confirm expectations for your order.
Address requirements depend on the medication and pharmacy. Confirm with patient support.
FAQ
Telehealth, Privacy and support
Yes. Consultations and follow-ups are virtual, so you can be seen from home, work or travel.
Your medical information is handled confidentially in line with applicable privacy law and our privacy policy.
Call (844) 727-0370 or use our contact page and the team will point you to the right place.
No. If you are experiencing a medical emergency, call 911 or go to your nearest emergency department.
Take the Next Step
Still have A question?
Our patient support team is happy to talk it through before you commit to anything.
This page is for educational purposes only and is not medical advice. All treatments require an evaluation by a licensed medical professional, and treatment is not appropriate for everyone. Eligibility, testing and prescribing decisions are made following that evaluation. Payment for a consultation or service does not guarantee that any medication will be prescribed or dispensed. Individual results vary.